Shipping Policy

At Balaji Customise, we are committed to ensuring that your orders are delivered in a timely and secure manner. Please review the terms of our shipping policy below:

1. Order Confirmation
   After placing an order with Balaji Customise, you will receive an email or SMS confirmation acknowledging the receipt of your order. For Cash on Delivery (COD) orders, an additional confirmation call may be initiated to finalise the details of your order.
2. Processing and Dispatch
   Orders are typically processed and dispatched within 1-2 business days of order confirmation. Orders placed on Sundays or public holidays will be processed the next business day.
3. Delivery Timeline
   Orders will be delivered within 7-9 business days from the date of dispatch, depending on the delivery location. While we strive to meet this timeline, please note that unforeseen circumstances such as weather, public holidays, or courier delays may impact the delivery time. In such cases, we will notify you promptly.
4. Shipping Charges
   Shipping charges, if applicable, will be displayed at checkout and included in the total order amount. Shipping costs may vary based on your order's size, weight, and delivery destination.
5. Packaging and Inspection
   All products from Balaji Customise are carefully inspected and packaged to ensure they arrive in perfect condition. We take great care in packaging your items securely to prevent any damage during transit.
6. Delivery Partners
   We work with trusted delivery partners to ensure the safe and timely delivery of your order. Our partners will contact you if there are any delivery issues or if they need further information to complete the process.
7. Address Changes
   If you need to change your delivery address after placing your order, please contact our customer support team immediately. Once the order has been dispatched, changes to the address may not be possible.
8. Order Tracking
   Once your order has been shipped, you will receive a tracking number via email or SMS, which can be used to monitor the delivery status online.
9. International Shipping
   Currently, we only deliver within India. We are working to expand our shipping capabilities to international locations and will update our customers accordingly.
10. Non-Delivery or Delayed Delivery
    If you do not receive your order within 7-9 business days, please contact our customer support team for assistance. We will work with our courier partners to resolve any issues quickly.
11. Contact Us
    For any questions or concerns regarding shipping, feel free to reach out to us:

• Phone: +91-7691862407
• Email: contact@balajicustomise.com

We look forward to serving you and ensuring a smooth delivery experience!